Shipping
Thank you for choosing Katch Organic for your organic and sustainable lifestyle needs! We are dedicated to providing you with exceptional products and excellent customer service. Below is our shipping policy to ensure you have a smooth and satisfying shopping experience:
Shipping Methods:
Katch Organic offers various shipping methods to suit your preferences and urgency. Choose from standard shipping, expedited shipping, or same-day delivery options where available.
Processing Time:
Orders are typically processed within 1-2 business days from the date of purchase. During peak seasons or promotional periods, processing times may be slightly extended. However, we strive to dispatch your order as promptly as possible.
Shipping Rates:
Shipping rates are determined based on factors such as destination, weight, and dimensions of your order. You can preview the shipping costs during the checkout process before finalizing your purchase. Keep an eye out for free shipping promotions that we occasionally offer.
Delivery Time:
Delivery times vary depending on your location and the selected shipping method. Once your order has been shipped, you will receive a confirmation email containing tracking information to monitor the status of your delivery.
International Shipping:
Katch Organic proudly offers international shipping to selected countries. Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the order total.
Undeliverable Packages:
If a package is deemed undeliverable due to incorrect address details provided by the customer or failure to accept delivery, additional shipping charges may apply for reshipment. We will make every effort to contact you in such instances to resolve the issue promptly.
Shipping Restrictions:
Certain products may be subject to shipping restrictions based on size, weight, or content regulations. These restrictions will be clearly outlined on the product page and may vary depending on your location.
Holiday Shipping:
During peak holiday seasons, such as Christmas or Thanksgiving, shipping carriers may experience delays. We recommend placing your orders in advance to ensure timely delivery during these busy periods.
Returns and Exchanges:
For information regarding returns and exchanges, please refer to our Returns Policy.
Contact Us:
Should you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our friendly customer service team at Katchorganic21@gmail.com. We're here to assist you!
By shopping with Katch Organic, you agree to adhere to the terms outlined in this shipping policy. We appreciate your support and look forward to serving you with our premium organic products!
Warm regards,
Katch Organic Team